Preparing you for the road
Become a confident and safe driver!
Preparing you for the road
Become a confident and safe driver!
T&C's
Terms and Conditions
The vast majority of courses go without a hitch, but please read and understand the Terms And Conditions below prior to booking, so we both know where we stand and how the course works.
All bookings are accepted on the STRICT understanding that the pupil has read, understood and accepted the terms and conditions outlined below.
By booking an intensive driving course with Alexandra Driving School you are indicating that you have read and understood the terms and conditions and that you agree to be bound by them.
•‘you’ means the person named on the booking form as the pupil
•‘we’ ‘us’ means The self-employed instructor
•‘the driving school’ ‘Alexandra Driving School’ means the driving school administering the provision of the driving course, booking the tests and allocating you to a self-employed subcontractor who is a registered DVSA driving instructor.
•‘the instructor’ means a driving instructor acting on his/her own or on behalf of a driving school when providing the course
Terms & Conditions.
1. Each course is for the total amount of hours booked. The total hours of the course booked includes the time required for taking your practical test and drive home at the end of the course. Additional hours can be booked with your instructor at the agreed hourly rate (this can be agreed between you the pupil and your instructor, normally £40 per hour). Also please note: courses are not guaranteed to be completed over one week, larger courses 30 hours or more may be completed over two weeks, subject to instructor availability.
2. All pupils must pass the legally required eyesight test (20.5m or 67 ft). This will normally be conducted by your driving instructor on the first lesson, should you fail the eyesight check the course would have to be abandoned until you have corrected your eyesight. Any agreed hours booked in with the instructor would be lost.
3. If your instructor feels that you are not ready to take your practical driving test at the end of the course, due to safety reasons, then you the pupil will not be allowed to take your driving test. If this is the case you will lose your test fee and will not be offered a refund of any unused hours or any deposit or test fees.
4. Start Dates and Deposit Refunds: All deposits made are non-refundable, as when we receive the booking, we are already carrying out work to allocate a driving instructor, which includes tuition and car hire for your lessons and driving test ( as per reg. 28 of the Consumer Contracts Regulations 2013).
Partial Refund – We may offer a partial refund on courses if we have failed to allocate a driving instructor but if an instructor makes contact with you and you agree on a schedule for any following week, the deposit would become non-refundable as the course is successfully booked in.
The reason that we cannot refund a deposit once it is allocated is that driving instructors are self-employed businessmen and women and cancellation of the course leaves the driving instructor without any income for that week once we have already reserved them for you as requested on booking. Courses may be rescheduled for a later date that you can attend at the driving instructor’s discretion.
Due to the outbreak of Coronavirus (COVID-19) we expect a degree of flexibility between instructor and pupil, bearing in mind government advice on when lessons can be conducted and test centres being open. Courses may need to be re-arranged due to circumstances out of the instructors, or schools control and there will be no right to request refund of the deposit if coronavirus and its effects on test centres, instructor or pupil health, or start dates based on back log at the test centres or with the instructor is the main factor causing issues, and the instructor can rearrange the course for a later date.
5. Once a deposit has been received, the pupil has a period of 3 months to complete the course from the date that the pupil has selected on the booking form to begin the course, should we not hear from the pupil for a period of 3 months (e.g if you have lost interest in completing the course) then any remaining deposit is forfeited and test fees lost.
6. Once the course hours have been organized into the driving instructor’s diary, If a pupil then cancels any driving lessons those lessons will be lost.
7. If a pupil books additional hours with the instructor and then cancels or fails to show, then these lessons will be charged and payable to the driving instructor at his / her standard hourly rate.
8. When taking an intensive driving course it is not normally possible to drive continuously, therefore, short breaks can be arranged between you and your instructor at both parties discretion, whenever either of you feels that rest is required.
9. Your intensive driving course includes break times and time to rent / hire your driving instructors vehicle for the practical test and drive you home / back to your agreed meeting point at the end of the test.
10. All courses are booked and based with advice on average learning capabilities from past client experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be prepared for extra tuition if it is felt that it is required before you are allowed to safely attend the driving test.
11. The deposit (initial part payment) for the course is payable on booking a course to Alexandra Driving School, which is for the ongoing administration required and it’s not refundable.
12. The remaining balance of any course is payable directly to the driving instructor who is teaching you and is for the lesson fees. The instructor may request payment several days before the course is due to start to ensure that the pupil is intending to go ahead with the course and will not let the instructor down at the last minute.
Failure to be able to pay for the course remaining balance on the first lesson or when requested will result in immediate course cancellation and you will lose the deposit paid.
13. In the unlikely event of the instructor’s vehicle breaking down during the course, the remaining lessons will be rearranged for a convenient time/date forboth instructor and pupil.
14. Alexandra Driving School and your driving instructor cannot be held liable for any losses resulting in course cancellation or test cancellation due to any of the following reasons – driving course or driving test cancellation due to bad weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden product recall on vehicles. Where possible your instructor will arrange another date to finish the course off in the event of any of the above scenarios. The DVSA has a procedure to claim for out of pocket expenses in these cases.
15. If the pupil falls ill and cannot continue the course for any reason, we would look to re-organise the course for a time when the pupil is fit and well again. If you fall ill and need to cancel any lessons without a weeks notice, these hours may be forfeited unless the instructor states otherwise.
Pick ups are from Norwich train station.